Customer Issue: Mrs. Jones found that her garage door refused to close all of the way, and would instead reverse suddenly part way through closing.
Our Solution: Our professional inspected the garage door’s system and determined that the issue was with the sensors. They had been knocked out of alignment and were confusing a nearby object with someone being under the door. The sensors were adjusted carefully based on measurements to line them back up again to solve the problem.
Opener Remote Control Failed
Customer Issue: Even with new batteries, our customer’s remote control wasn’t working.
Our Solution: Thorough testing was done to determine what exactly was wrong with Mrs. Valdez’ remote control for her Linear LDO33 opener. Our experts found that the remote simply needed some repairs to its sensor to solve the problem and allow it to function properly again.
Garage Door Off Track
Customer Issue: Door got stuck.
Our Solution: As is often the case with this type of issue, a few of the steel rollers popped out of their track. We repaired the bending that had cause them to slide out, then reinserted the rollers and tested the door's functionality to ensure the problem was solved.
Customer Issue: Torsion spring broke.
Our Solution: After first making sure the door was properly secured and that the lift cables were undamaged, we replaced the broken spring and adjusted the new unit's tension. We also showed Mr. Marcus how to lubricate the new spring to increase its efficiency and reduce the friction.
Customer Issue: Damaged door panels.
Our Solution: Our team started by assessing the extent of the damage and determining whether repairs were possible or worth it. We suggested to simply replace the affected panels, as the customer had a sectional garage door. He agreed, so we acquired new panels from the door's manufacturer and installed them in place of the damaged ones.